Our Maintenance Packages
Rhino Sensory UK don’t stop after handover! We provide the finest after sales support to keep your sensory equipment running for years to come and offer unique maintenance packages to suit your specific needs to prevent downtime of your multi sensory equipment. We always go one step further – not only will we repair your equipment but we will fully clean all parts regularly. Our maintenance can start and stop at any time so…
…call now, read on or click here to download a PDF of our maintenance packages.
Terms & Conditions:
What does the maintenance service visit fee not include?
Your maintenance service visit charge does not include any of the following:-
- Replacement of damaged or broken effect wheels.
- Replacement of equipment that has failed due to the product being neglected abused or misused.
- Replacement of optic fibres other than manufacture default
- Any loss suffered because you are unable to use the sensory room whilst items are being repaired.
- Correction of any cosmetic damage that does not affect the operation or safety of the product.
How quickly will my product be fixed once removed?
Repairs can take 3 weeks to be completed and reinstalled in your centre.
What if my product cannot be fixed?
Although Rhino UK do their best at all times to fix your sensory room equipment, sometimes products are simply beyond repair. Should this occur, we will advise you of a suitable replacement and associated costs. Should your product need replacing a cost will be provided for approval before proceeding. Special discounts will be given for replacements when maintenance contracts have been in place since the original purchase. Repair costs for equipment over 5 years would not be covered under any contract unless specified when the contract is taken.
What if there is no fault?
Rhino reserves the right to charge a minimum callout fee of £175- in cases where problems are incorrectly reported and/or diagnosed by the customer. The callout charge includes the first hour of on-site work, any subsequent time on-site is charged at £50 per hour or a part thereof. Costs apply in England & Wales.
Should I move the sensory equipment to another location other than that stated above will the agreement continue?
No, this agreement is only for the sensory equipment stated above at the address where the equipment was installed by Rhino UK.
What if I upgrade my Sensory Room?
Your sensory room equipment will continue to be covered by this maintenance agreement. Any upgraded products added to the room will not be covered unless arranged with Rhino UK.
What if there is sensory equipment which isn’t from Rhino UK?
Rhino UK have limited ability to repair items not supplied or installed by Rhino UK. Additional charges will be incurred if repairs are required on non-Rhino products.
Systems outside the Original Warranty period will require examination before cover can be arranged. All support services are provided between 9AM and 5PM Monday to Friday. Special cover may be arranged outside these hours – please contact us for further information.