Delivery & Returns

Delivery Dates
Rhino Sensory UK Ltd hold a large stock of sensory equipment and therapeutic resources.  Rhino Sensory UK Ltd aim to despatch your order within 7-10 days. Any items which are out of stock will be placed on back order for you and shipped as soon as stock is available at no additional charge. For goods which are manufactured to order please allow up to 28 days for delivery. An estimated delivery date will be shown on your order confirmation email.  Delivery dates are quoted as estimates only and are not guaranteed. Delivery charges are based on the value of your order.

Delivery to Mainland UK destinations are as follows:
Orders £10 and under - £5 +VAT
Orders £100 and under - £7.50 +VAT
Orders £100 to £1000.00 - £9.00 +VAT
Orders £1000-£1999.00 - £15.00 +VAT
Orders £2000 and over - £25.00 +VAT

Non-Mainland UK destinations
Charges for delivery to non-mainland UK destinations will be charged at cost and will be shown on order confirmation email. 

Returns
If you wish to return an item due to a change of mind about items purchased, Rhino Sensory UK must be notified within 14 days of delivery. All products returned must be in a resalable condition and include original packaging. The cost of returning the item must be covered by the customer. If the item is a made to order product with a colour choice then a return will be subject to a 25% handling charge. While Rhino Sensory UK reserves the right to refuse return of any bespoke manufactured item, we will assess each case on an individual basis. If for any reason you would like to return a product, please contact us first to request a returns number on 01270 766660. Goods returned without prior permission will not be accepted. 

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